Privacy Policy | Helen Moss Therapy

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

This policy explains how Helen Moss Therapy, a trading name of Atelier St Louis, collects, uses, and protects your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

1. WHO WE ARE
━━━━━━━━━━━━━

Helen Moss Therapy is a trading name of Atelier St Louis, a business based in the United Kingdom.

Data Controller: Atelier St Louis (trading as Helen Moss Therapy)
Address: Finsbury House, New Street, Chipping Norton, Oxfordshire, England, OX7 5LL
Email: helen@gestalttherapy.love
Website: www.gestalttherapy.love

We are registered with, and regulated by, the Information Commissioner's Office (ICO) as the supervisory authority for data protection in the United Kingdom.

2. WHAT PERSONAL DATA WE COLLECT
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

We only collect personal data that is necessary for the purposes described in this policy. When you use the contact form on our website, we may collect:

- Your name
- Your email address
- Your telephone number (if you choose to provide it)
- The content of your message or enquiry
- Any other personal information you voluntarily include in your message

We do not collect any special category data (such as health information) through our contact form. If you are enquiring about therapy services, please avoid including sensitive health details in your initial message.

3. HOW AND WHY WE USE YOUR DATA
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

Lawful Basis
------------
We process your contact form data on the basis of legitimate interests (Article 6(1)(f) UK GDPR) — specifically, to respond to your enquiry and to
communicate with you about our therapy services. Where you explicitly request information or a consultation, we may also rely on contract (Article 6(1)(b)) or your consent (Article 6(1)(a)).

Purposes
--------
- To respond to your enquiry or message
- To provide information about our services
- To arrange an initial consultation or appointment, if requested
- To maintain a record of our correspondence

We will not use your data for automated decision-making or profiling.

4. ANALYTICS
━━━━━━━━━━━━

Our website uses two analytics services to help us understand how visitors use our site. The lawful basis for both is our legitimate interests in understanding website performance. We do not use either service to identify individual visitors.

Google Analytics
----------------
Our website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies and similar tracking technologies to collect anonymised information about how visitors use our website, including pages visited, time spent on the site, and general geographic location (country or city level).

The information generated by cookies about your use of our website is transmitted to and stored by Google on servers in the United States. Google may transfer this information to third parties where required by law, or where such third parties process the information on Google's behalf.

You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout

For more information, please see Google's Privacy Policy at https://policies.google.com/privacy.

Wix Analytics
-------------
My website is built on the Wix platform, which includes its own built-in analytics service (Wix Analytics), provided by Wix.com Ltd. Wix Analytics
collects anonymised data about visitor behaviour on our website, such as page views, traffic sources, and session information, to help us improve our content and user experience.

Data collected by Wix Analytics may be stored on Wix's servers, which are located in various countries. Wix acts as a data processor on our behalf and is required to handle your data in accordance with applicable data protection law. For more information, please see Wix's Privacy Policy at https://www.wix.com/about/privacy. You may limit analytics tracking by adjusting your browser's cookie settings.

5. COOKIES
━━━━━━━━━━

Our website uses the following types of cookies:

- Strictly necessary cookies: These are essential for the website to function and cannot be disabled.

- Analytics cookies: Set by Google Analytics and Wix Analytics to collect anonymised usage statistics as described above.

We do not use advertising, targeting, or social media cookies. You can control cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of our website.

6. HOW LONG WE KEEP YOUR DATA
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

We retain data from contact form submissions for as long as is necessary to respond to your enquiry and for a reasonable period thereafter, in case of any follow-up correspondence. As a general guide:

- Enquiries that do not lead to a therapeutic relationship: up to 12 months from the date of last contact.

- Enquiries that lead to a therapeutic relationship: data will be held in accordance with our separate client records retention policy.

We will securely delete your data once it is no longer needed.

7. WHO WE SHARE YOUR DATA WITH
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

We do not sell, rent, or trade your personal data. We may share your data with trusted third-party service providers who assist us in operating our website and business, including:

- Google LLC — for website analytics (see Section 4)
- Wix.com Ltd — as our website platform provider, including Wix Analytics (see Section 4)
- Email service providers — to receive and respond to your contact form submissions
- Website hosting providers — who store our website data on our behalf

All third-party processors are required to handle your data securely and only for the purposes we specify. We will not share your data with any other third party without your explicit consent, except where required to do so by law.

8. INTERNATIONAL TRANSFERS
━━━━━━━━━━━━━━━━━━━━━━━━━━

Some of our third-party service providers, including Google and Wix, are based outside the United Kingdom. Where personal data is transferred outside the UK, we ensure that appropriate safeguards are in place — such as the UK International Data Transfer Agreement (IDTA) or equivalent mechanisms — to protect your data in accordance with UK GDPR requirements.

9. YOUR RIGHTS
━━━━━━━━━━━━━━

Under the UK GDPR, you have the following rights in relation to your personal data:

Right of Access
You may request a copy of the personal data we hold about you (a Subject Access Request).

Right to Rectification
You may ask us to correct inaccurate or incomplete data we hold about you.

Right to Erasure
You may ask us to delete your personal data where there is no compelling reason for us to continue holding it.

Right to Restrict Processing
You may ask us to limit how we use your data in certain circumstances.

Right to Data Portability
You may request that we transfer your data to another organisation, or directly to you, in a structured, commonly used format.

Right to Object
You may object to our processing of your data where we rely on legitimate interests as our lawful basis.

Rights Regarding Automated Decisions
You have the right not to be subject to decisions made solely by automated processing. We do not carry out any such processing.

To exercise any of these rights, please contact us at helen@gestalttherapy.love.
We will respond within one calendar month.

10. HOW TO COMPLAIN
━━━━━━━━━━━━━━━━━━━

If you have concerns about how we handle your personal data, please contact us in the first instance so we can try to resolve the matter.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection:

Website: https://ico.org.uk
Helpline: 0303 123 1113
Address: Information Commissioner's Office,
Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF

11. SECURITY
━━━━━━━━━━━━

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

12. CHANGES TO THIS POLICY
━━━━━━━━━━━━━━━━━━━━━━━━━━━

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website. We encourage you to review this policy periodically.

This policy was last updated in March 2026.

13. CONTACT US
━━━━━━━━━━━━━━

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

Helen Moss Therapy (a trading name of Atelier St Louis)
Finsbury House, New Street, Chipping Norton,
Oxfordshire, England, OX7 5LL

Email: helen@gestalttherapy.love
Website: www.gestalttherapy.love