top of page

FAQs
Starting therapy or counselling often comes with questions: about how it works, what to expect, and whether it’s right for you.
This page brings together some of the most common questions I’m asked about Gestalt therapy and my approach. I hope it helps you get a sense of how we might work together and what therapy could offer you.
If your question isn’t answered here, you’re very welcome to get in touch, I’d be happy to talk things through.
Frequently asked questions
General
Gestalt therapy is a relational and experiential form of psychotherapy that focuses on what’s happening in the present moment. Instead of analysing from a distance, we explore together how you experience yourself, others, and the world, in real time. This process can bring greater awareness, integration, and choice in how you live and relate.
People often come to therapy feeling stuck, overwhelmed, or disconnected from themselves or others. Gestalt therapy can help you become more aware of your patterns, needs, and emotions, so you can respond to life with more clarity and self-support. Many clients notice a growing sense of grounding, confidence, and ease in their relationships and daily life.
Each session is a collaborative, confidential space where we pay attention to what’s alive in you in the moment. This might include talking, pausing to notice sensations, exploring emotions, or reflecting on your relationships. There’s no one “right way”; the work unfolds at your pace and according to what feels meaningful to you.
Yes. I offer online Gestalt therapy for clients across the UK. Working online can be just as effective as in-person sessions and allows you to connect from your own familiar space. All sessions are held via secure, encrypted video calls.
Absolutely. My practice is neurodivergent-affirming and adapts to your individual way of processing, communicating, and being. Gestalt therapy doesn’t rely on a particular way of expressing emotion, together we find what supports your nervous system to feel safe and connected.
Yes, accessibility is important to me, and I want everyone to feel welcome and accommodated.
In-person sessions: My building is wheelchair accessible, with an accessible unisex toilet located next to the therapy room. I aim to keep the space sensory-friendly – the lighting is kept calm and the environment is quiet. Fidget and stim toys are available in the room, and you are very welcome to bring your own, including plushies or anything else that helps you feel comfortable.
If you would prefer not to wait in the reception area (which is a shared, public space) please let me know in advance and I can arrange for you to use a separate entrance directly to the therapy room. If you have any other sensory or access needs, please get in touch before your first appointment so I can make sure everything is in place for you.
Online sessions: Online therapy can itself be a more accessible option for many people. I use Zoom, which supports live captioning and is compatible with accessibility tools. If you have specific needs around how we work together online, please let me know.
A few things worth knowing:
• Eye contact is optional – you're welcome to look away, use a different camera angle, or whatever feels most comfortable.
• I welcome clients with invisible disabilities. If you have access needs that aren't immediately obvious, please don't hesitate to mention them – you won't need to justify or over-explain yourself.
• Extended sessions (e.g.: 75 minutes) are available, which can be helpful if you need more time to process or prefer a pace more comfortable for you. Please get in touch to discuss what might work for you.
• Sessions are usually weekly, but if you need more time to process in between sessions, usually we can arrange to meet fortnightly. Feel free to speak to me about this.
• If you have any accommodations you'd find helpful, please feel free to ask – I'd rather know so I can do my best to support you.
Everyone’s process is different. Some people come for short-term work around a specific issue, while others choose longer-term therapy for deeper exploration and integration. We’ll regularly review how the work feels for you, and you’re always free to pause or end therapy whenever you choose.
Weekly sessions are offered on a sliding scale:
• £50 reduced rate – no proof of income required
• £60 standard rate
• £70 supporter rate – helping to support access for others
Fortnightly sessions are offered on a sliding scale:
• £60 reduced rate – no proof of income required
• £70 standard rate
• £80 supporter rate
Extended sessions are available for those who need more time to process or prefer to work at a slower pace – for example, 75-minute sessions at £75 standard rate (other rates pro rata).
If cost is a barrier, please feel free to ask – we can explore options together.
You can get in touch here (https://www.gestalttherapy.love/#contact)to arrange an initial session. This first meeting is a chance for you to get a feel for how I work, and to see whether we might be a good fit.
The “empty chair” technique is a classic gestalt exercise where a person imagines speaking to someone (or a part of themselves) in an empty chair. While it can be a powerful tool, you won’t be forced to do it: gestalt therapy is always collaborative and tailored to you. Experiments like this may be offered as possibilities to help explore feelings, thoughts, or unresolved situations, but you are in control of what feels safe and useful for you.
I understand that it might feel daunting to think about digging into the past. In gestalt therapy this is not necessary unless you want to. Our focus on the present moment means that we can usually work with your current experience, without needing to go into details and narratives about the past. Feel free to talk about this with me if it is a concern.
I gained my Postgraduate Diploma in Gestalt Psychotherapy with distinction from SCPTI in Scarborough. This course is accredited by UKCP, one of the UK's leading professional bodies that sets standards for psychotherapy. I have been working in clinical practice since 2021.
I continue to learn and widen my perspective through attending workshops in a wide range of areas. You can find a selected list of recent trainings on my "About" page.(https://www.gestalttherapy.love/about-helen-moss)
No, and this matters deeply to me.
I believe therapy should never be used to change, suppress, or "correct" who someone is. This includes:
• Sexual orientation and gender identity – including lesbian, gay, bisexual, trans, non-binary, asexual, aromantic, and all other LGBTQIA+ identities
• Neurodivergent identity – including ADHD, autism, dyspraxia, and related diagnoses
• Body size and shape – I challenge bias against larger bodies and do not treat your body size as something to be changed or fixed
• Personality disorder diagnoses – including BPD/EUPD; if you have this diagnosis or others, or suspect you might, you are warmly welcome
• Disability and chronic illness
• Cultural, spiritual, or religious identity
My role is to support you to understand yourself more deeply – not to decide who you should be.
bottom of page